PLEASE Read all the 1 star reviews. They are all the same issue with staff and costs.
We had our electric hot water system stop working after the storms on the weekend. Figured it was either the thermostat or element. Called Turbo Plumbing because they promote "Upfront Pricing, no hidden costs". Was told the call out charge was $79. Sounds reasonable. Once their plumber arrived, my wife gave him access to the laundry and spent 5mins looking at the tank, then wanted a nice hidden cost of $260 to do a diagnostic before even telling us the issue or doing any basic investigation. I was at work, and my wife called to check because it sounded odd.
Once I spoke to him over the phone, it became clear that they were trying to take us for a ride. The plumber carried on about all of this other work that was not asked for and irrelevant, and clearly tried to upsell for things out of scope. I politely declined, and then he started pushing the sell. Saying I wasn't a good father for having such a dangerous environment for my child to be in. Again I said no. He kept carrying on about how I must know more about plumbing than him. Again I said no...and yet he just would not stop.
Eventually I demanded he leave. On that point, he began carrying on at my wife about how he couldn't imagine a father that doesn't want to get it fixed, and that I must know more than him.
Charged the $79. Left my wife in absolute tears with his rudeness and poor attitude. Got most of it on the security system.
I called an electrician. Had the issue fixed in 15mins for $300. Less than the cost of the call out fee and dodgy hidden diagnostic charge.
Moral of this story? Get an electrician for electric systems and stay away from Turbo Plumbing. Terrible Service.
I might not know much about plumbing, but I know when I am being ripped off.
For the Turbo Team - maybe consider some basic customer service and psychosocial awareness training.